Support

Sapiens experts provide a comprehensive set of support services to ensure maximal uptime and system efficiency, in accord with standard support policies. Providing multiple channels of communication, Sapiens ensures that every query or issue is related to in a timely manner, with highest priority given to those with mission-critical urgency.  We deploy support staff with extensive insurance industry experience, coupled with IT savvy to provide our customers not only answers, but the sense of security that is so essential during support issues.

Sapiens provides multi-tiered levels of technical support to its customers, in line with customer-centric SLA policies formulated to each customer organization and its business environment.