Case Studies

Case Study: Menora Insurance Group - eBusiness Implementation


The Challenge

Increasing competition in the Israeli insurance market, and the emergence of major direct insurance companies required that Menora Insurance Group "regroup" in order to remain competitive. Menora had three main objectives in the auto insurance field to increase their competitiveness:

  • Expand their customer base
  • Retain low risk-customers
  • Increase revenues while reducing costs

The Solution

Together, Sapiens and Menora developed an auto insurance program which provided Menora with a significant competitive advantage. The program is based on Sapiens' eMerge solution, which enables a smooth and rapid transition to e-business, while leveraging their existing IT Systems. Menora, in an effort to reduce costs, did not want to develop any new systems every time new technology is released. Menora was interested in preserving their investments in existing systems. Thus, they leveraged their current systems on the Sapiens eMerge solution. Sapiens was chosen as a partner for this project, due to its ability and expertise in the insurance sector and extensive experience in implementing mission-critical solutions for large-scale organizations.

The Result

Menora's solution, which used eMerge Technology, linked 170 agents through the intranet and another 500 agents through the Internet.

The development of this solution was completed, delivered, and implemented within 4 months. To date, Menora is still the only insurance company in Israel to use e-business in its work processes. After several months of operation, Menora still reports better insurance products for their consumers and higher profitability for the company.

"The success of the project enables Menora to be the only insurance company to perform e-business with our agents on the Web. Our success is based on leveraging existing sapiens systems, using fast and reliable development solution - Sapiens eMerge - and providing a fast response to customer needs."

Mr. Yehuda Grossman
Software and Technology Manager
Menora Insurance Group